03 · Operate
Delivery is not the finish line. We run, secure and continuously improve the applications, cloud platforms, data pipelines and AI systems your business depends on, with agreed service levels and monthly reporting you can act on.
Most managed services keep the lights on. These are the problems that tell you that's not enough anymore.
Tickets get closed, but nothing gets better, and the same issues come back.
Changes go out without enough testing, and every release feels like a risk.
Quarterly and patch updates mean weeks of manual testing and firefighting.
Costs grow every month, and no one is accountable for bringing them down.
Loads break overnight and the business finds out from a wrong report.
Answers drift, costs creep up, and nobody can show what the AI did or why.
Most clients start with the first. The second is added wherever AI is in production.
Layer 1
Keep systems running, current and improving.
Layer 2
Keep AI systems accurate, safe and affordable after launch.
The rhythm is the same whatever we operate, so you know what was done and what comes next.
Monitoring, alerting and incident handling against agreed response and resolution targets by severity.
Enhancements and fixes shipped through tested, reversible releases on an agreed calendar.
A standing backlog of reliability, security, performance and cost improvements, not just tickets.
Service levels, incidents and root causes, changes shipped, run cost and recommendations, reviewed with your leadership.
Handover is where managed services usually fail. Ours follows the same four steps every time, typically over 2 to 6 weeks with a dated plan agreed up front, and service levels start at handover, once you've signed off the transition checklist.
Security is part of operations
Security isn't a separate project. It's built into how we change, release and run your systems, and you can see the evidence.
Long-running operations work is the best evidence of how a team behaves when things go wrong.
7years
Enterprise partnership · healthcare
A dedicated Vanna team inside the client's engineering organization, across platform engineering, integrations, quality and support. Priorities changed; the core team didn't.
Read the storyStart with a review, then a managed service shaped to what you actually run.
Start here
We assess your current support model, incidents, releases, costs and risks.
Core service
Layer 1 operations with agreed service levels, monthly reporting and an improvement backlog.
Where AI runs
Layer 2 added to any AI system in production, including ones we didn't build.
The questions that matter when a business-critical system is at stake.
Coverage across US and India working hours is standard, which gives long daily coverage. Critical incidents outside those hours are handled through an on-call rota agreed in the service contract, with response targets set by severity. Round-the-clock coverage for critical systems can be agreed.
No. Most of what we operate was built by someone else. The transition is designed for exactly that.
Before we start, we agree response and resolution targets by severity, coverage hours, escalation paths and how performance is reported. They're reviewed in the monthly service review.
Yes. Many clients keep ownership of some areas and hand others to us. We agree who does what, and use your ticketing and communication tools.
Run cost is one of the metrics we report every month, and cost reduction is a standing item in the improvement backlog.
Documentation and runbooks are kept current and belong to you, and we support an orderly handover. We'd rather earn renewal than depend on lock-in.
About two weeks, fixed scope. You'll see where your current model is costing you, and what a better one would look like.